Refund and Returns Policy

For Physical/Hand Carry Items.

 

Overview

 

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Specially Digital/Virtual Items.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ([email protected]).

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

 

To return your product, you should call us and we will arrange a pickup for you in Karachi or for in other Cities, You have to bear the expenses. For further details you can WhatsApp us with your query on +92 307 2556611.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable/trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For Digital Products i.e IPTV’s

Please do not purchase the service until you test

• Our channel line up can and will change from time to time without notice, therefore we do not guarantee that the TV channels supplied will always be available from one moment to the next.
• We do however endeavor to attempt to keep the channels as static as possible but the channel line up can change at any time without notice.
• We always aim to provide a broad range of channels, and attempt to keep the number of channels available constant.
• We do not accept that any change to the channel line up is a cause for termination of service and no refunds or return of goods are permissible due to any changes (for what ever time period) in channel line-up.
• As with most IPTV systems there is a risk that the provider can be closed down without warning or notice. Should this happen, then there will be no refunds available.
• Minimum Internet download speed for the SD channels is 6 mbps
• Minimum Internet download speed for the HD and FHD channels is 8 mbps
• The customer is not entitled to any compensation or refund or other consideration from KAST Communications IPTV Services.
• We do not offer refunds once your account has been setup. Once your payment is received, your IPTV service will be setup. Once your account is setup payment has gone through to the main provider of the IPTV service and refunds are not available.
• Marketing: When you purchase any products, take a free trial or subscribe via our opt-in link from this website you agree to allow us to send you occasional marketing emails which may request you to review your experience when using our website and to give an evaluation of our services or we may send you various special offers.
• The customer acknowledges that the service quality, conditions and the necessary equipment required so that the Service provided by the service should function correctly.
• The customer states that they have in their possession, or has authorized access to and permission to use such equipment for the receiving of the Service, and exonerates K.A.S.T Communications of any failures whatsoever, due to the performance of, or poor quality of customer provided equipment.
• K.A.S.T Communications cannot be held responsible for service interruption, suspension or removal, either temporary or permanent due to adverse weather conditions or other Force Majeure. For purposes of this agreement, Force Majeure, including Act of God, fire, flood, explosion, riot, war, hurricane, sabotage, terrorism, vandalism, accident, third party failure, restraint of Government, Governmental acts, injunctions, labor strikes, and other similar events that are beyond reasonable anticipation and control of KAST Communications.
• Either its OpplexTv, StarShare, B1G or 5GLIVE, can not be held responsible for any changes, additions or removals of available channels.

IPTV Speed Requirements

• For IPTV, you will need a stable internet connection of at least 6 mbps. This should give you a good quality  standard definition IPTV streaming service.
• For HD IPTV and FHD streaming you will need at least an 8 to 10 mbps internet connection. Even with this speed you may still only receive a 720 HD quality and not the full 1080 HD quality.
•  It is impossible for us to be responsible for your internet speed and quality
• The quality of service provided by your devices
• Your experience in setting up your devices
• So with the above information in mind we offer and advise everybody to make use of our FREE 24 hour trial package before ordering one of our IPTV subscriptions.
• By taking a FREE Trial you can more easily judge for yourself the quality of our service and decide whether our service is suitable for your use.

 

 

Need help?

 

Contact us at {[email protected]} for questions related to refunds and returns.